Docs/Status & roadmap
Status & roadmap
This page tracks the platform's recent changes, current channel status, and what we're shipping next. For an incident or unexpected behaviour, email status@neofir.com.
Channel status
| Channel | Status |
|---|---|
| Web widget | Live |
| Instagram DM | Live |
| Facebook Messenger | Live |
| WhatsApp Business (via Twilio BSP) | Live |
| TikTok Business Messaging | Roadmap |
| Voice (Twilio Voice) | Roadmap — 2026 Q4 |
Roadmap
| Quarter | Item |
|---|---|
| 2026 Q2 | Lead-qualification tools (intake forms, quote sending, lead logging). |
| 2026 Q2 | WhatsApp Message Templates (proactive 24h+ outreach). |
| 2026 Q2 | Knowledge upload UI: per-document usage_mode picker. |
| 2026 Q3 | Plan tier rename and consolidated pricing UI. |
| 2026 Q3 | End-customer payments inside the widget (Stripe Connect). |
| 2026 Q3 | Multi-language: DE, FR, IT, ES. |
| 2026 Q3 | OCR for scanned PDFs. |
| 2026 Q4 | Voice channel. |
| 2026 Q4 | Public booking page neofir.com/s/<slug>. |
Changelog
- 2026-05-31 — Enterprise RAG: PDF ingestion, hybrid retrieval (vector + full-text), structured chunker, per-chunk source attribution.
- 2026-05-31 — Knowledge base for Neofir's own org expanded to capability docs across pricing, features, and FAQ.
- 2026-05-31 — Landing v4 plus the documentation site you're reading now.
- 2026-05-30 — Vertical-agnostic personality system (PETG): role / environment / tone / goal / guardrails.
- 2026-05-24 — GDPR L1: self-erasure live, sub-processor list published.
- 2026-05-24 — Admin panel: suspend, hard delete with typed confirmation, audit log.
- 2026-05-23 — Internal calendar as source of truth; Google Calendar as opt-in one-way sync.
- 2026-05-23 — Email + password as the primary auth path, with 6-digit code verification through Resend.
Reporting an issue
- Incident or downtime:
status@neofir.com. - Security finding:
security@neofir.com. - Privacy / data request:
privacy@neofir.com. - Product question: the chat widget on neofir.com or
hello@neofir.com.